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Shipping & Returns


Catering Traders undertakes to the purchaser to pack things properly and secure them in a way that they reach their destination in good condition during normal transport.

Delivery times are approximate. The delivery period starts when all technical details o Simplify vote is obtained, and after all of the implementation of the delivery are necessary data in the possession of Hospitality Traders and, if agreed, Catering Traders has received the agreed (partial) payment or for Traders and catering industry has been satisfactory payment security.

The delivery time is specified in the expectation that Horeca Traders can continue to operate as foreseen at the time of the offer and will be delivered on time the necessary materials. Exceeding the delivery can only give rise to compensation if explicitly agreed in principle. Catering Traders will not be liable to pay damages for late fulfillment extent mandatory provisions do not entail different in other cases.

The business will by Horeca Traders in Netherlands free, with a minimum order amount of gross € 600, - will be delivered to, or be sent for delivery to the agreed place. Catering Traders have the right to send the goods COD for copper. Immediately after the delivery buyer bears the risk of all direct and indirect damage caused to or by the goods or parts thereof.

Outside the Netherlands, delivery ex factory, warehouse or distribution center. All goods travel from the moment of forwarding the purchaser's risk, so buyer to insure the goods must therefore advance unless Catering Traders otherwise agreed with the buyer.

If the goods can not be shipped due to circumstances for which Catering Traders is not liable and which are due to copper, Catering Traders deemed its obligation to supply to have met by taking the case of copper available, provided that within this three days after the goods to the buyer offered to delivery has informed buyer. In that case, the payment on the day on which delivery will have actually occurred.

Shipping / handling fee Netherlands € 7.95 excluding VAT (€ 9.62 inc. VAT)
Shipping / handling fee Belgium € 9.95 excluding VAT (€ 12.04 inc. VAT)
Other countries on request.

Returns if you are a business customer

Catering Traders take goods back if unopened in original packaging provided they are within 3 days by our customer service by mail [email protected] When returning products is 35 percent of the total purchase amount charged may be incurred or to be paid for not shipping. So watch what you order, pay attention to the size, the weight, the dimensions of the products. If anything is unclear, please contact our customer service. We can not take back used products.

Catering Traders is not required by the buyer ordered and delivered goods to take back, replace or credit.

By way of exception, and catering industry Traders may indicate writing, under certain conditions, to be ready to proceed to return or credit.

Returns if you are a consumer

You have a cooling off period of 14 days to return the product without reason, starting on the day of receipt of the product. The product can only be unused and, if possible, be returned in original packaging. For returning the order, the return costs at your expense. We will credit the amount within 14 days.
You can also use the model form .

The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product itself, he may refrain from paying back until he has received the product or the consumer can demonstrate that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The reimbursement is free for consumers.

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